Privacy Policy

Al Watan Travel ("we", "us", "our") is owned and operated by AL WATAN, a legally registered business with its registered office at Ward No. 35, Barejpara, Industrial Estate, Ambikapur, District Surguja, Chhattisgarh – 497001, India.

We respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website and mobile app. By using our platform, you agree to this Privacy Policy and our Terms & Conditions.

Information you provide to us:

• Passenger details: name, age, gender and mobile number
• Account and contact details: mobile number, email address (if provided), and login details such as OTP verification
• Booking details: route, travel date, seat, boarding and dropping points, PNR / ticket number
• Communication: details you share when you contact our support team or fill in the contact form

Payment information:

• Payments are processed by secure third-party payment gateways. We do not store your card number, CVV, UPI PIN or net banking password.
• We keep only the transaction details needed to generate your ticket and manage your booking, such as payment status, transaction ID and amount.

Information collected automatically:

• Device and browser information, IP address, app version and pages visited
• Cookies and similar technologies (see Section 7)

We use your information only for bus booking and related services, including to:

• Search, book, confirm and manage your bus tickets
• Generate your PNR / ticket and send booking updates by SMS, WhatsApp or email
• Process payments, cancellations and refunds
• Provide customer support and resolve complaints
• Verify users, and prevent fraud, fake bookings and misuse of the platform
• Improve the website, app and customer experience
• Comply with legal and regulatory requirements

We do not sell or rent your personal information. We share data only where it is needed to complete your booking or where the law requires it:

• Bus operators: your name, mobile number and gender (and other details required for the journey) so they can confirm your seat and travel.
• Insurance providers: required details, where an insurance cover is issued with your booking.
• SMS / communication service providers: your mobile number and booking details, to send OTPs, tickets and travel updates.
• Payment gateway and banking partners: to process your payment securely.
• Technology and API partners: some operators and bus listings on our platform are provided through third-party technology partners, and booking details are shared with them to complete your reservation.
• Legal and government authorities: when required by law, court order, or to protect our rights and prevent fraud.

All such parties receive only the information needed for their specific service.

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss or disclosure. These include secure connections and access controls. No online system is completely secure, so we cannot guarantee absolute security. Please keep your login details and OTPs private.

We keep your information only as long as needed to provide our services, resolve disputes, prevent fraud, and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how the platform is used, and improve performance. You can control or disable cookies in your browser settings, but some features may not work properly without them.

You may contact us to:

• Access or request a copy of the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and data, subject to legal and booking-related requirements
• Withdraw your consent for non-essential communication

To make a request, write to support@alwatantravel.com. We may verify your identity before acting on it. Some data may need to be kept for legal or transaction purposes.

Please provide correct and complete passenger details. Wrong information can lead to booking problems or denial of boarding, and the passenger is responsible for it, as explained in our Terms & Conditions.

Our services are meant for adults. If a booking is made for a minor, it should be made by a parent or legal guardian. We do not knowingly collect personal information directly from children.

Our platform may contain links to third-party websites or services, such as payment gateways. We are not responsible for their privacy practices, so please read their policies separately.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Continued use of the platform means you accept the changes.

If you have any question, concern or complaint about this Privacy Policy or how your data is handled, please contact us:

AL WATAN (Al Watan Travel)
Ward No. 35, Barejpara, Industrial Estate, Ambikapur, District Surguja, Chhattisgarh – 497001, India
Email: support@alwatantravel.com
Phone: +91 93026 26629, +91 96690 86788
Contact page: Contact Us

We will try to respond within a reasonable time.