Refund Policy
Last updated: August 2026
This Refund Policy explains how cancellations and refunds are handled for tickets booked through Al Watan Travel.
General principle
Refund eligibility depends on the operator's cancellation rules, ticket type, and the time of cancellation relative to departure. Some fares or promotional tickets may be partially refundable or non-refundable.
Customer-initiated cancellation
If you cancel a booking before departure, applicable cancellation charges may be deducted as per the operator policy shown at the time of booking. Please log in to your account and cancel the trip before the cancellation timeline ends to remain eligible for any applicable refund. Refunds, where eligible, are processed to the original payment method after confirmation.
Operator cancellation or service failure
If a trip is cancelled by the operator or cannot be fulfilled for reasons attributable to the operator, eligible customers may receive a refund as per applicable rules. Alternative travel arrangements, if offered, are subject to operator availability.
No-show policy
If a passenger fails to board at the scheduled boarding point and time without a valid prior cancellation, the ticket may be treated as a no-show and may not be eligible for refund.
Refund timelines
Approved refunds are typically initiated after cancellation confirmation. Banking or payment-partner timelines may vary, and the credited amount can take additional business days to reflect in your account.
How to request help
For refund status or cancellation assistance, contact us with your booking reference/PNR at support@alwatantravel.com or call +91 96690 86788. Our team will guide you based on the ticket terms applicable to your booking. You can also log in to your account to cancel the trip before the cancellation timeline.