Cancellation & Refund Policy

This policy explains how cancellations and refunds work for bus tickets booked on Al Watan Travel, operated by AL WATAN. It should be read together with our Terms & Conditions.

Al Watan Travel is a booking platform and does not operate buses. Cancellation rules and refund amounts are therefore set by the respective bus operator.

• You can request cancellation through our website, our app, or by contacting customer support with your Booking ID / PNR.
• Each bus operator has its own cancellation policy. The refund amount depends on how early before departure you cancel.
• The applicable cancellation charges and refund time windows are shown during booking and on your ticket. Please check them before you book.
• A refund can be claimed only before the operator's cutoff time. After the cutoff, no refund is possible.

No refund will be given in these cases:

• No-show: the passenger does not reach the boarding point.
• Late arrival or missed bus: the passenger arrives late and the bus has left.
• Cancellation after the operator's cutoff time
• Wrong passenger details or wrong boarding point chosen by the passenger
• Denied boarding because the passenger could not show a valid photo ID or breached the operator's rules

The convenience / platform fee is non-refundable, even when the ticket is cancelled and the fare is refunded. Applicable taxes on this fee are not refunded either.

If the operator cancels the bus or the service:

• You will be offered an alternative bus (where available), or
• A refund of the amount paid, as per the operator's policy.

We are not liable for delays, route changes, breakdowns or cancellations caused by the operator or by circumstances beyond our control.

• Changing the date, time, seat or operator depends entirely on the operator's policy.
• If the new bus has a higher fare or is a more premium bus (such as a luxury bus), the fare difference or extra charges will apply. Otherwise, no extra charge may apply.

• If the money is deducted but no ticket is generated (booking failed), the amount will be refunded to you after verification.
• In case of a double payment for the same booking, the extra amount will be refunded within 7 working days.
• We are not responsible for payment gateway or bank-side failures, but we will help you track your payment.

1. Submit your cancellation or refund request with your Booking ID / PNR (before the operator's cutoff time).
2. We confirm the cancellation with the operator and calculate the refund after deducting the operator's cancellation charges and the non-refundable platform fee.
3. The approved refund is sent to the original payment method (card, UPI, net banking or wallet) used for the booking.
4. The refund usually reflects in your account within 5–7 working days after approval. The exact time depends on your bank or payment provider.

• Email: support@alwatantravel.com
• Phone: +91 93026 26629, +91 96690 86788
• Contact page: Contact Us

Please share your Booking ID / PNR, passenger name, and the mobile number or email used for the booking.

Al Watan Travel only provides the booking service. Claims for accidents, theft or loss of belongings must be made with the bus operator and/or the insurance company under the policy issued at booking, not with Al Watan Travel.

We may update this policy at any time. The updated version applies from the date it is published on this page.

AL WATAN (Al Watan Travel)
Ward No. 35, Barejpara, Industrial Estate, Ambikapur, District Surguja, Chhattisgarh – 497001, India
Email: support@alwatantravel.com
Phone: +91 93026 26629, +91 96690 86788