Terms & Conditions

Welcome to Al Watan Travel ("Al Watan Travel", "we", "us", "our"), operated by AL WATAN, a legally registered business with its registered office at Ward No. 35, Barejpara, Industrial Estate, Ambikapur, District Surguja, Chhattisgarh – 497001, India.

By accessing or using our website or mobile app, or by making a booking, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree, please do not use our platform.

Al Watan Travel is an online bus ticket booking platform. We act only as a booking intermediary / facilitator. We do not own, operate or control any of the buses listed on our platform, unless expressly stated otherwise.

• The buses are owned and operated by independent bus operators, who are our partners.
• The actual transportation service is provided solely by the respective bus operator.
• Some operators, bus listings, routes, fares and seat availability on our platform are provided through third-party technology / API partners.
• Our contract of travel is between you and the bus operator. We only help you search, book and pay for your ticket.

• A booking is confirmed and valid only when you receive a PNR / ticket number after a successful booking and the status shows "Booked" in our app or website.
• Seat availability, fares and bus details shown on the platform come from operators and their systems. Real-time availability is not guaranteed, and a seat may become unavailable before booking is completed.
• If a booking fails, is not confirmed, or cannot be completed because of an operator or third-party system issue, we are not liable for any loss, apart from refunding any amount actually charged, as per these terms.

• You must provide correct and complete passenger details, including name, age, gender and mobile number.
• Wrong or incomplete details are entirely the passenger's responsibility, and we are not liable for any resulting loss, denial of boarding or inconvenience.
• A valid government photo ID proof may be required at the boarding point. Please carry it while travelling.

• The total amount payable is: Fare + Convenience / Platform Fee + applicable Taxes (including GST where applicable).
• Payments are processed through third-party payment gateways. We are not responsible for payment gateway failures, bank-side issues, network problems or delays outside our control.
• If money is deducted but no ticket is generated, please contact us with your payment details. We will check and refund the amount where applicable.
• In case of a double payment for the same booking, the extra amount will be refunded within 7 working days.
• We store payment-related information only to the extent needed to generate and manage your ticket.

• Applicable GST and other taxes are charged as per Indian law.
• The convenience / platform fee is non-refundable, even if you cancel your ticket.

• Your bus timing and boarding details will be sent to you by SMS / WhatsApp. Please reach the boarding point well before departure time.
• If you are late or do not show up (no-show), the loss is the passenger's own and no refund will be given.
• If you miss the bus, no refund will be given.

• Cancellations and refunds are subject to the cancellation policy of the respective bus operator, which differs from operator to operator.
• Each operator has its own refund time window before departure. You can claim a refund only before the applicable cutoff time. After that, no refund is possible.
• The convenience / platform fee is not refunded.
• Please also read our Cancellation & Refund Policy page for full details.

• If the operator cancels a bus, you will be offered an alternative bus (where available) or a refund of the amount paid, as per the operator's policy.
• We are not liable for delays, route changes, breakdowns or cancellations caused by the operator or by circumstances beyond our control.

• Whether you can change the date, time, seat or operator depends entirely on the bus operator's policy.
• Charges depend on the situation. For example, if the new bus has a higher fare or is a more premium bus (such as luxury) than the original, the fare difference or extra charges will apply. If not, no extra charge may apply.

The operator is solely responsible for bus operation, driver, vehicle condition, route, timings, delays, breakdowns, onboard service and passenger safety during travel.

• Al Watan Travel only provides the bus booking service. We are not responsible for accidents, injury, theft, loss or damage to luggage or belongings, or any other incident during travel.
• If an insurance policy was issued at the time of booking, it was issued by the respective insurance company or operator. Any claim must be made directly with that company under its policy terms.
• Claims for accidents, theft or loss must be made with the bus operator and/or the insurance provider, not with Al Watan Travel.

• Al Watan Travel does not directly operate any bus service.
• To the fullest extent permitted by applicable Indian law, we are not liable for any indirect, incidental, special or consequential losses, including loss of income, missed appointments or travel plans.
• Our total liability, if any, in connection with a booking is limited to the amount actually paid to us for that booking, subject to applicable law.
• We are not liable if any third-party API, system or service fails, is unavailable, or provides incorrect data, resulting in a failed or incorrect booking.

• We collect passenger and booking information only to complete your bus booking. We do not sell your data.
• Required details, such as name, mobile number and gender, may be shared with the bus operator, insurance provider and SMS / communication service providers only for booking and travel purposes.
• Please read our Privacy Policy for full details.

You must not:

• Make fake or false bookings
• Use fraudulent or unauthorised payment methods
• Create multiple accounts to misuse offers or the platform
• Misuse promotional coupons or offers
• Use the platform for any illegal purpose, or try to harm, hack or disrupt it

We may cancel bookings, suspend or block accounts, and take legal action in case of such activity, without refund where permitted by law.

If you have a complaint:

1. Contact us through our Contact Us page, by email at support@alwatantravel.com, or by phone at +91 93026 26629 / +91 96690 86788.
2. Share your Booking ID / PNR, passenger name and registered mobile number or email, along with a clear description of the issue.
3. Our team will review your complaint, coordinate with the operator where needed, and aim to respond and resolve it within a reasonable time.

We may update or change these Terms & Conditions at any time, without prior notice. The updated terms apply from the date they are published on this page. Please check this page regularly. Continued use of the platform means you accept the updated terms.

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Ambikapur, District Surguja, Chhattisgarh, India.

AL WATAN (Al Watan Travel)
Ward No. 35, Barejpara, Industrial Estate, Ambikapur, District Surguja, Chhattisgarh – 497001, India
Email: support@alwatantravel.com
Phone: +91 93026 26629, +91 96690 86788
Contact page: Contact Us